Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands worldwide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says "no information available at the moment".
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you have specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- You do not receive them within the guaranteed time (45 days not including 2-5 day processing)
- You receive the wrong item
- You do not want the product you have received (but you must return the item at your expense and the item must be unused)
We do not issue the refund if:
- Your order does not arrive due to factors within your control (e.g. providing the wrong shipping address)
- Your order does not arrive due to exceptional circumstances outside our control (e.g. not cleared by customs, delayed by a natural disaster)
- Other exceptional circumstances outside the control of gobabez.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on page.
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Нина Смирновa –
Everything liked the item as the picture.
Stephanie Howard –
Beautifully. Looks neat looking. Beautiful fabric. Fast arrival
Екатерина Моисеенко –
Pants horror is simple! Tailoring leaves much to be desired. The body material is pleasant to the body and sewing tolerant. Threads are stuck somewhere but it’s not scary. We’re just wearing a body. Suit is not worth the money claimed. I’m upset about it.
Juan Francisco Rubio –
Fast shipping
Olga Kania –
All Super czekałam 3 weeks
Sandra Lewis –
Very good
Elise de Koning –
Very pretty , and super fast delivery 5 starss
Nicole Anderson –
Great! So happy with the clothes, soft fabric and lovely color. very quick shipment, received for less than 2 weeks- ordered 01.02.20 received 10.02.20. ordered 18M for my 11 months old girls and they are just a bit bigger. definitely recommend. No need to comminucate with the store
Jade Halliday –
Brought as a gift so havent seen it.
Patrick Olson –
Very fast dilivery
Кристина Черемновa –
Synthetic
Bogumił Szymczak –
Shipment compatible with description good jakosci
נועה מילר –
Product small והכובע לפג
חנה איינשטיין –
It’s a beautiful piece.
Phil Sommer –
Very sweet
Noémie Duval –
Parfait
Tomáš Kopriva –
Super
נוגה הורביץ –
good
Анжела Ошуковa –
Hat for a month’s baby!
Helen Gilbert –
Very, very nice 100% recommended!
Grażyna Wieczorek –
Beautiful
Adela Pawlak –
Material body cool, pants and cap are with different material Little inferior. No and cap absolutely don’t suitable rozmiarowo, zamawiałam so on our 86, A cap is like for newborn trousers also a little short
Szymon Baran –
Very nice kompelcik
Lucy Byrne –
item’s were exactly like the pictures
Renske de Bruijn –
Beautiful happy recommended
Janet Black –
Gorgeous full set. Very nice color and delicate material set
Roma Lis –
Fast smoothly, super recommended!!!
Thea de Vries –
Gorgeous
Margaret Johnston –
Hat is for a doll. Not big for human baby.
Léon Lopez –
Very satisfied, corresponds to the photo very pretty. The only negative point would be the material of the pants and the hat.
Renata Mazurek –
Serial from of the shorts and cap is a little artificial, self body is OK
Robert Chavez –
Too small hat
Dorian Tom –
comparing to other stores good sizing (all other sellers send things 3 times toi big, really annoying) as on the picture, only négative thing – the hat is too small (for newborn)
Felix Taylor –
I just got the set. It is to arrive within a reasonable time. He’s really cute. Some small mesh that exceed but good for the price! 🙂
Fabio Bustamente –
Trousers are lycra not ideal material for a baby
Kylian Boucher –
Perfect Very fast
Julia Walczak –
Super